General Questions

Q: How do I place an order on your website?

A: To place an order, simply add the items you would like to purchase to your shopping cart, and then proceed to checkout. Fill in the required information, select your payment method, and confirm your order.

Q: What forms of payment do you accept?

A: We accept Online Payment via: Credit Card / GCash / Maya / Atome / BPI DOB / BillEase

Q: How can I check the status of my order?

A: You can check the status of your order by logging into your account on our website, or by contacting us at: 7994464 / 0945785 5510.

Q: Can I cancel or change my order after it has been placed?

A: If you need to cancel or change your order, please contact us as soon as possible at 7994464 / 0945785 5510. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.

Shipping and Delivery Questions

Q: How much does shipping cost?

A: Shipping and handling fees are based on the total weight of your order and the destination of your shipment. You can calculate the shipping cost for your order by adding items to your shopping cart and entering your shipping information.

Q: How long will it take for my order to arrive?

A: Delivery time depends on your location and the shipping method you choose. You can view estimated delivery times during checkout.

Q: Do you ship to [Country or Region]?

A: We ship to Philippines areas covered by shipping.

Returns and Refunds Questions

Q: What is your return policy?

A: You may return any product within [Number of days] days of receipt for a full refund, less shipping and handling fees. To initiate a return, please contact us at 7994464 / 0945785 5510.

Q: How do I initiate a return or request a refund?

A: To initiate a return or request a refund, please contact us at 7994464 / 0945785 5510.

Product Questions

Q: Are the products you sell authentic?

A: Yes, all of our products are authentic and come directly from the manufacturer.

Q: How do I know if a product is in stock?

A: The availability of a product is displayed on the product page, and is updated in real-time.

Q: Can I see a product in person before I buy it?

A: We do not currently have a physical store, but we are happy to answer any questions you have about our products. Please contact us at 7994464 / 0945785 5510.